Product Guarantee


We take pride in providing you with the best products in the plush industry.

If you should receive an item that is defective, please report this to us immediately by emailing info@cuddlesandfriends.com.au or Contact us. Please send us a description of the defect (e.g. Problem with sewing on left ear of elephant resulting in a hole on the ear) and a picture of the defective area. When verified we will credit your account with the cost of the item.

Cuddles and friends will from time to time, ask to have the defective products sent to us. So please keep your defective items for 90 days. After that, feel free to dispose of it or give to charity.